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Ask A Librarian

24/7 Instant Message

instant messageAsk brief research and library policy questions through a real-time chat service.

In order to best assist you with more complex research questions, we ask that you email the reference desk or schedule an in-person or virtual appointment with a librarian. When a USF library staff member is unavailable, you will be connected to a librarian from another institution.

Our chat service is offline.

Please email the Reference Department for assistance.

The service is closed on New Year's Day (January 1), Independence Day (July 4), Thanksgiving Day (varies), and Christmas Day (December 25).

Text Message (SMS)

Text us from your mobile device.

Our number: 415-255-5591‚Äč

We'll respond as soon as possible. Save us in your contacts and text us your questions when you're on the go (standard message rates apply).


telephoneMain Library number: (415) 422-2660

Call the Reference Desk with your research questions: (415) 422-2039.

Call the Circulation Desk for questions about fines, holds, reserves, borrowing & renewing, and library access: (415) 422-2662.

Student assistants are on duty during late-night hours.


emailPlease choose one of the following links, based on the content of your question or comment (response by the end of the next business day, excluding holidays and breaks):

USF Students, Faculty and Staff:

All Other Inquiries:

Visit the Reference Desk

reference desk imageDrop by the Reference Desk for immediate research help from a librarian or student assistant. 

Visit the Circulation Desk for questions about fines, holds, reserves, borrowing & renewing, and library access.

Both desks are on the 1st floor of the library.

Schedule an Appointment

appointmentSchedule an appointment to meet with a librarian for in-depth help with your research. 

Librarians are available to meet with students, faculty, and staff one-on-one to assist with your research needs. Sessions can be in-person at Gleeson Library or online as needed.