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Electronic Resources

Known Issues

This page lists all known issues related to the library's online resources and OpenAthens. This page is updated as known issues are resolved and new issues are discovered. If you encounter an issue, please report a problem. For immediate assistance, Ask a Librarian

Issue: "Bad Request" error when accessing BioOne from library websites

When accessing BioOne from library websites, you get the following error:bad request error

BioOne is still accessible if you navigate directly to the website: https://bioone.org/. If you already have an active OpenAthens session, you will have immediate access. If not, select "Sign In" at the top of the page, then "Access Institutional Sign In Via Shibboleth or OpenAthens", select USF as the institution, and enter your credentials.


Issue: 404 error when accessing the library's online resources

When accessing the library's online resources, you get the following error:

If encountered, clear your browser's cache and cookies.


Issue: Inconsistent behavior when accessing Safari Books Online ebooks

When accessing Safari Books Online ebooks via the catalog and Fusion, you are lead to the OpenAthens "Find Your Organisation" page. Upon selecting "University of San Francisco" as the organization and logging in, you will sometimes land at the ebook you selected and you will sometimes land at the Safari Books Online homepage. If you land at the homepage, you will have to search for the ebook again, but you will still be able to access the resource.


Issue:  ProQuest ebook cookies disabled error 

When you try to access a ProQuest eBook, you get the following error: Cookies disabled. ‚ÄčThis site requires cookies to be enabled. Please check your browser settings.cookies disabled

Please access the ProQuest eBook Central database and search for your book. Alternatively, search for your book in the library catalog. If you got the link from your instructor, please inform them the link is not working. Feel free to refer them to eresources@usfca.edu for assistance updating their link. 


Issue: Captcha challenges and "Select your Institution" loop with Atypon platforms (Sage journals, American Chemical Society, Annual Reviews and other publishers)

Some publishers who use Atypon as their platform provider are displaying access these barriers: 1) Captcha challenges that don't resolve; or 2) Page loop where users see "Select your Institution" to log in with OpenAthens, and upon doing so, are looped back to the exact same page. If you encounter either of these issues, access the resource on campus. If you're connecting remotely and need a specific article or chapter, please ask a librarian

Example from the Databases list:

on campus link


Issue: Safari browser gives an error when "Athenized" URL's are copied and pasted into address bar

If you encounter this issue, please reload the page. Once refreshed, it will load correctly.

Safari browser error

 

Issue: Unable to "Switch Accounts" in individual EBSCO databases

The "Switch Accounts" option, which allows users to access previous EBSCO accounts, is not available while searching individual EBSCO databases. This option is only available in Fusion. One workaround is to share folder(s) from your original EBSCO account with the account that was automatically created for you when the library implemented the OpenAthens.


Issue: Unable to reset EBSCOHost password

If you wish to access an EBSCOHost account you created prior to our OpenAthens migration in July 2018, and you do not remember your password, you will not be able to reset your password yourself. If you click, "Forgot your password?" you'll be asked to enter your username and then a "Secret Answer," but no secret question displays. Contact EBSCO support at support@ebsco.com and to reset your password. Please identify yourself as a University of San Francisco user and give the email address you used to created your EBSCOHost account. Likewise, contact EBSCO support if you do not remember your EBSCOHost account username. 

 

See Also:

ITS Status Updates

Library Systems Status 

EBSCO Systems Status 

OpenAthens Systems Status