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Document Delivery

Document Delivery is a library service for USF students, faculty, and staff providing electronic delivery of a wide variety of materials from Gleeson Library and other libraries. In addition, USF students, faculty, and staff with classes Off-Campus (either online or outside the main campus) can also have circulating books and media shipped to their home address.

Document Delivery can provide the following material:

Material Type: Material Location: Where to Request:
Journal Article Gleeson Library
Another Library
Book Chapter
Gleeson Library
Another Library
E-Book /Chapter/ Section (page limits may apply)
Government Document
Gleeson Library ILLiad
Complete Book / Volume Gleeson Library
Complete Book / Volume Another Library Link+

Note: Italicized material types, locations, and services are not available at this time.

How can materials be requested via Document Delivery?

Document Delivery requests are made through ILLiad or Ignacio, the library catalog.

  • Use ILLiad for electronic documents, such as journal, magazine or newspaper articles; conference papers; book chapter; and information on microfilm or microfiche.
  • Use ILLiad for print books not currently available at Gleeson Library.
  • Use Ignacio for books and multimedia (DVDs, CDs, and games).

Instructions for requesting home delivery in Ignacio

Verify your address

  1. Login to your library record.
  2. Select "Modify Personal Info."
  3. Verify that the street address listed is where you want your items shipped.

If the address listed is not correct, contact the Access Services Department and provide the correct address.

Request items and indicate home delivery

  1. Click the "Request" button at the top of the item’s record in Ignacio.
  2. Enter your myUSF login and click 'Submit."
  3. You will be prompted to "Choose a Delivery Type." Select "Mail to Home Address" from the dropdown. Click "Submit."
  4. You should receive a confirmation on screen.

The library will send you an email notification when the book you requested has been shipped.

How long does it take to receive a request?

Electronic documents

Documents are delivered electronically within three business days of your request.

Books and multimedia

Home delivery

  • Gleeson Library books and multimedia are sent to your designated address by UPS to arrive within approximately seven to ten business days. Please note that delivery times may vary. For information contact Access Services.

Pickup at the library

  • Gleeson Library books and other items are available for pick up at the Access Services Desk within approximately two business days.
  • Link+ items are available for pick up at the Access Services Desk within approximately three to five business days. 
  • ILL book pick up at the Access Services Desk may vary depending on lender considerations. For more information contact the ILL Department

How do I check the status of a request?

For documents, book chapters, and interlibrary loans: Go to your ILLiad account and select Outstanding Requests in the View Menu. To view more detailed information, click on the transaction number next to your request.

For Gleeson Library and Link + books and multimedia: Go to your library record.

How long can items be used?

Electronic documents

Articles remain available in ILLiad for one month. Be sure to download articles within 90 days. Requested articles are delivered to your ILLiad mailbox. An e-mail notice links to a copy of the article in PDF format. To view your requested article, go to your ILLiad account and select Electronically Received Articles in the View Menu.

Books and multimedia

From Interlibrary Loan: loan periods vary by lending library. Check ILLiad for due dates.
For Gleeson Library books and multimedia, check your library record for the most current due dates.

How do I renew items?

  • Gleeson Library books and multimedia: Log in to your library record to renew online. Books may be renewed once online. After that, please contact us for additional renewals.
  • Link+ books: Log in to your library record to renew online. Link+ books may be renewed only once for an additional three week period. Link+ requests for renewal will be considered only during a five day window consisting of two days before the due date, the due date, and two days after the due date. Additional renewals are not available.
  • Interlibrary Loan Books: Log in to your ILLiad account to request renewals. Renewals are subject to review by the lending library.

How do I return items that were shipped to me?

  • Request to renew your items first before shipping.
  • Reuse the packaging and the prepaid UPS return mailing label enclosed with your items to return them to Gleeson Library. Do not include any additional items in your package other than the books that arrived with this label. Take the package to a UPS drop off location. If you need a duplicate label, please contact us.
  • Gleeson Library materials must be returned directly to Gleeson Library.

What are the overdue fines?

See: Fines, Fees, and Replacement Charges.