Document Delivery

Document Delivery is a library service providing electronic delivery of a wide variety of materials from Gleeson Library and other libraries. Home delivery of physical materials such as circulating books, DVDs, CDs, and games from Gleeson Library and other libraries is also offered.

Note: Due to the majority of LINK+ libraries experiencing closures, as well as limited on-site staffing at Gleeson Library, all LINK+ requesting has been suspended until further notice.

Who is eligible for Document Delivery?

Currently enrolled USF students, staff, faculty, emeriti faculty, and Fromm affiliates may use Gleeson Library's Document Delivery service.

Electronic delivery

All of the above eligible USF community members may request electronic documents such as journal, magazine or newspaper articles; conference papers; book chapters; and information on microfilm or microfiche.

Home delivery

All of the above eligible USF community members may request circulating books, DVDs, CDs, and games from Gleeson Library for home delivery at domestic addresses and international addresses. Gleeson Library will make every reasonable effort to fill these requests, but some restrictions may apply.

Interlibrary loan (ILL) print books and physical materials from other libraries may also be requested for home delivery, however we are unable to process these requests for those with international addresses.

How can materials be requested via Document Delivery?

Document Delivery requests are made through ILLiad or Ignacio, the library catalog.

• Use ILLiad for electronic documents, such as journal, magazine or newspaper articles; conference papers; book chapters; and information on microfilm or microfiche.
• Use ILLiad for print books and physical materials not currently available at Gleeson Library.
• Use Ignacio for books, DVDs, CDs, and games that are available at Gleeson Library.

Instructions for requesting home delivery in Ignacio

Verify your address

1. Login to your library record.
2. Select "Modify Personal Info."
3. Verify that the street address listed is where you want your items shipped.

If the address listed is not correct, contact the Access Services Department and provide the correct address.

Request items and indicate home delivery

1. Click the "Request" button at the top of the item’s record in Ignacio.
2. Enter your myUSF login and click 'Submit."
3. You will be prompted to "Choose a Delivery Type." Select "Mail to Home Address" from the dropdown. Click "Submit."
4. You should receive a confirmation on screen.

The library will send you an email notification when the book you requested has been shipped.

How long does it take to receive a request?

Electronic documents

Documents are delivered electronically within three business days of your request.

Books, DVDs, CDs, and games

Home delivery

• Gleeson Library will make every effort to ensure you have your items as soon as possible. Items sent to domestic addresses will arrive via UPS within approximately seven to ten business days. Items sent to international addresses will arrive via UPS international air services between seven and fourteen business days, depending on local import/export guidelines. Please note that delivery times may vary. For more information contact Access Services.
• ILL books and other physical materials are sent to your designated address by UPS. Delivery times for ILL materials will take longer to receive due to shipping time from the lending library, quarantining of the package at Gleeson Library, and shipping time from Gleeson Library to your home address. For more information contact the ILL Department. Note that we are unable to process ILL home delivery requests for those with international addresses.

Pickup at the library

• Item pickup at the Circulation Desk is not available at this time.

How do I check the status of a request?

For documents, book chapters, and interlibrary loans: Go to your ILLiad account and select Outstanding Requests in the View Menu. To view more detailed information, click on the transaction number next to your request.

For Gleeson Library and Link + books, DVDs, CDs, and games: Go to your library record.

How long can items be used?

Electronic documents

Articles remain available in ILLiad for one month. Be sure to download articles within 30 days. Requested articles are delivered to your ILLiad mailbox. An e-mail notice links to a copy of the article in PDF format. To view your requested article, go to your ILLiad account and select Electronically Received Articles in the View Menu.

Books, DVDs, CDs, and games

From Interlibrary Loan: loan periods vary by lending library. Check ILLiad for due dates.
For Gleeson Library books, DVDs, CDs, and games, check your library record for the most current due dates.

How do I renew items?

• Gleeson Library books, DVDs, CDs, and games: Log in to your library record to renew online. Books may be renewed once online. After that, please contact us for additional renewals.
• Link+ books: Log in to your library record to renew online. Link+ books may be renewed only once for an additional three week period. Link+ requests for renewal will be considered only during a five day window consisting of two days before the due date, the due date, and two days after the due date. Additional renewals are not available.
• Interlibrary Loan books: Renewals are dependent on the lending library. If you would like to request a renewal, please email ill@usfca.edu at least two days before the due date. If the book band on the book says NO RENEWALS then renewals are not allowed. The due date is determined by the lending library. If you anticipate needing more time, place a new interlibrary loan request for the same title and return the first copy when it is due. Dissertations and materials received in microfilm/microfiche are generally more difficult to obtain the second time around. 

How do I return items that were shipped to me?

• Request to renew your items first before shipping.
• Reuse the packaging and the prepaid UPS return mailing label enclosed with your items to return them to Gleeson Library. Do not include any additional items in your package other than the books that arrived with this label. Take the package to a UPS drop off location. If you need a duplicate label, please contact us.

What are the overdue fines?

See: Fines, Fees, and Replacement Charges.