Reference, instruction, and outreach all come together at the Reference Desk, where we welcome you to our staff & services, and our facilities & collections.
All of our reference and instruction librarians work among our patrons at the Reference Desk, and our patrons can ask us anything. We feel this makes it easier for any student to connect with our most experienced research experts.
It also helps us understand what students are doing, and what they need from us. Because of this, even librarians and staff from outside the reference department ask to spend some time at the Reference Desk—it's rewarding for everyone!
And because our reference student assistants serve at the Reference Desk right next to the reference librarians, they are encouraged to push their limits under our supervision.
Our reference student assistants are trained to answer directional and technology questions, as well as simple reference questions, and to refer more complex questions to reference librarians and staff.
However, we encourage our student assistants to stretch themselves when sharing a shift with the reference librarians: they can take on more complex questions knowing the librarian is there to guide, add, or correct if needed.
This promotes continual growth in skills and knowledge among our reference student assistants, and turns a mundane job into one of continual interest. Many of our student assistants work at the Reference Desk their entire 4-years at USF, and they leave as capable researchers.
"Being a student assistant has truly taught me how to approach difficult questions, think critically, and utilize various methods to find all the research I need and more."
—Jacqueline Cao, Reference Student Assistant, 2016–2019
"Last semester [Spring 2019], I had the privilege of working at the Office of Barack and Michelle Obama .... I was on Mrs. Obama’s team, and I was able to learn all about scheduling, advance, and communications. Part of my job included intensive research on various topics and projects that Mrs. Obama would engage in, such as childhood obesity, fitness, healthy lifestyles and food, voting demographics, and more."
"During my internship, I was able to use the research skills that the [reference] team has taught me! I was able to complete my research projects easily with the background that I had at the Reference Desk. Being a student assistant has truly taught me how to approach difficult questions, think critically, and utilize various methods to find all the research I need and more. Thank you all for the lessons that I will use in my future endeavors, and for being part of my amazing journey at USF!"
—Jacqueline Cao, Politics and Legal Studies '19
|Name & Major|
Sociology major: Jewish Studies and Social Justice minor
Design major; Architecture minor
Psychology major; African American Studies minor
International Business major; Chinese Studies minor
International Studies major; Latin American Studies minor
Biology major; Chemistry and Music minors
You'll find a number of librarians and staff from other library departments spending some of their time at the Reference Desk. Some are gaining experience as they complete their library degrees, and all are using the experience of helping our patrons to enhance their work in other library departments.
|Name & Position||Phone & Email|
Evening/Weekend Circulation/Reserves Coordinator
Interlibrary Loan Operations Coordinator
Electronic Resources Librarian
Scholarly Communications Librarian
Electronic & Continuing Resources Catalog Librarian